Not resolved
1.0
Details
Customer service
Staff
1 comment

I always like to give feedback, sad to say this one is not one of those times.

I scheduled an appointment for Thursday, March 10, 2013, I called that morning to make sure everything was a "go". They could not find my name anywhere and the girl who answered the phone was "dazed and confused". I had a deadline to make to get new pictures done for my agent and I also needed them for my marketing business. We scheduled Saturday at 9:00 am, I was charged $35, I would lose it if I did not cancel within 72 hours. Today, Saturday the 12th of March at 8:28 am, when I was 2 minutes away, I received a phone call that they had to call, unfortunately, one of there photographers had a death in the family. I said I am very sorry and please pass on my sympathy. I then said you only have one photographer, she did not answer right away and then started to stutter, ugh he is on vacation, Glamour Shots can not bring in another one. She then gave me a new appointment of next Thursday, are you kidding me, what happened to my dead line. She might me groggier then *** and not care about her job, however I take my responsible seriously. Thank God I found another Photographer. Sure I am so sorry for the death of the photographer's family member. However, for a Company like Glamour Shots cancelling all appointments on s Saturday right before Easter is definitely poor management. Since they cancelled I want my $35 back immediately as in Monday, I want no excuses. I contacted Groupon and told them the entire story and they refunded the money I paid to Groupon for Glamour. I keep my pulse on businesses, no matter how you look at it, this terrible move of cancelling all appointments today lowered your company more. You need to hire employees and managers who don't care about their jobs and hire good people or hire a Consultant who can provide better training, coaching/mentoring and who has a background in HR who knows how to put employees and managers on a 60 day letter and if there is no improvement give them the option of quitting or fire them. This Consultant could show positive changes within a months time. If you want more want more information you can call me directly at 571-268-1180.

Mary Thompson Hepler

mthompson45@verizon.net

This reviewer shared experience about "scheduling issues and cancelling issues" and wants this business to issue a full refund. mthompson45 is overall dissatisfied with Glamour Shots. The most disappointing about glamour shots customer care at Glamour Shots was front desk Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Glamour Shots.

Check out the best and the worst companies in Photography category for more informed decision or compare Glamour Shots to other companies on our site.

Had an Experience with Glamour Shots?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Sharjah, Sharjah, United Arab Emirates #1220771

Dear

If you have problem paying your UAE immigration overstay or police cases related Business bill/renewal license transaction. We can do or redeem your bill. All is processed legally to solve any future problem.

Just contact Baajo on +971522564699

You May Also Like

Jcpenney Portraits - Family Photo Service Review Jcpenney Portraits "With tear down my eyes I had ugly experience with the pictures taken November 6 I had appoiment in jcpeney I'm not happy with this situation my son is in..." Read more Jcpenney Portraits - Family/Maternity session Jcpenney Portraits "Went to the Clackamas location .... was so excited for our family/maternity shoot ... really planned out the outfits for everyone (typical of me) sadly the photographer was out of..." Read more Portrait Innovations - Misleading and  Manipulative Portrait Innovations "I make an appointment to have family pictures done for the $19.99 special in which you get 42 pictures. One day before the appointment, a lady calls to confirm the..." Read more B Precious - B-Precious Photography should be B-Gone Deanna Pisano B Precious "I saw B-Precious advertised for what looked like a great deal. A mini session with a few images for $50. The old saying Cheap is what cheap gets is so..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more