Syndey Cgn

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Verified Reviewer
| map-marker Orlando, Florida

I did not get what I was promised

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I was promised so much more than what I received and after various emails no one will get back to me. My Husband spent a fortune and no one will respond!

They promise so much and did not deliver. We paid to retouch photos and they did not whiten teeth or remove the braces as promised. They just lie to get you to spend more than you plan on spending. It seems like they will say anything and then you are shocked when your photos come 6 weeks later nothing like what they said.

Then the small things I asked them to do they could not do, but the large things they promised and did not deliver. I am very ill and these were a gift and it was all lies.

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Loss:
$1000
Pros:
  • Makeup and photographer
Cons:
  • She actually said we had to spend more because of her time
  • Manager that lied over and over and pressured us
  • Unwilling to work with your buget
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

I requested a refund as the pictures were months ago and not as promised.

Anonymous
map-marker Granada Hills, California

The Worst Rip-off for Photography!!!

Although I've done lots of photo shoots, I never did a "Glamour" session, so I thought it would be fun. I purchased a coupon for $24.00, which covered the session fee and one print.

Going in, I realized that I would spend more; that's understandable. When I arrived at my appointment, I was greeted and then given a credit application (I didn't ask for one), in case I wanted to finance the pictures - that should tell you something. I was kept waiting for almost two hours, because they told me someone was ahead of me. The photographer finally took my pictures and then I had to wait again for quite a while to view them.

They still have a marketing person sit with you to show you the poses and sell. I narrowed it down to a few poses and it still came out to several hundred dollars. What's worse: the photos were not that great. When I got the digital files, the photos were edited and enhanced to the extreme.

I don't even display these photos; I have much better ones from freelance photographers. Every time I look at these pictures, I get frustrated that I even bought pictures from this place.

My advice to someone who wants attractive "glamor" photos: check around locally and find a photographer that offers "glamour" photography. You can get good deals through local coupon companies and you will get much more attractive photos taken by people who care.

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Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Business rejected

Glamor Shots insisted to have an email address prior to even booking an appointment. When customer opted out of providing one (because they would sell it and the customer would receive mass amounts of spam/sales emails) Julie McCarthy indicated she would call the owner and ask if there was a work around.

Customer called back and Julie McCarthy indicated that the Glamor Shots on Village on the Green did not want the business.

If this was a upstanding business then opting out of providing an email address should not be a big deal. This company values email addresses more than the actual business a customer can provide, which makes you wonder why they hold email addresses to such a high regard.

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Loss:
$200
Reason of review:
business rejected

Preferred solution: Let the company propose a solution

Anonymous
map-marker Thorofare, New Jersey

Other Product Review

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I went to Glamour Shots Freehold Branch & ended up paying more than what my friends paid at there Bridgewater Branch. Even after asking the staff to make me talk to the owner, they were non co-operative.. Never visit freehold office until and unless you have an explicit deal with them or visit some other branch, atleast they wont rip off your pockets.
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Reason of review:
Bad quality
Anonymous
map-marker Hogansville, Georgia

Glamour Shots Photos Review

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Very expensive and was asked if I wanted to get pictures financed. Really? These are pictures not a car. Nice photos friendly staff but not worth the money.
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Reason of review:
Pricing issue
Clio Qce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Staten Island, New York

Overpriced photographs not enough customer incentive

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I went to Glamour Shots. The photography was ok. The photograph pricing was extremely high with really no bending for the customer. I am a repeat customer and was really surprised to see how hard it was to negotiate. There was nothing thrown in to make me feel good about the price i paid. I don't recommend the company. I spent nearly $700 and I don't feel happy as if i got the best out of my money. I am currently looking for another photograph location for the future.
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Pros:
  • Quality of photos and variety of poses
  • Time spent with client
Cons:
  • Prices
  • Unwilling to work with your buget
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Byron Center, Michigan

Pictures peeling off leaving big white patches

I had pictures taken in Grand Rapids MI in 2000. I wanted these so when I am old I could look back on my youth. To my dismay, my picture is actually peeling off and leaving bright white patches on my picture. These were expensive and they are not holding up as good as my family pictures I take with my camera. I called one of your locations and they said they do not keep a backlog of pictures, especially since the Grand Rapids MI store is out of business. So I am out of luck. This makes me feel really sad.
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Cons:
  • That my pictures are ruined and gone
Reason of review:
I want pictures from 2000

Preferred solution: Let the company propose a solution

1 comment
Guest

You may be able to have it professionally restored, more money out of pocket but it's worth a shot to keep those memories. Just don't wait too long!

Enzo Xuz
map-marker Wendell, North Carolina

Glamour Shots Photos Review from Wendell, North Carolina

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I was visiting my friend in Florida for my birthday and she had me set up to take 40th birthday pictures on Sunday October 11, 2015 at 2pm the day before I was supposed to leave. First of all when we arrived at 2pm, they said I didn't have an appointment or rather my appointment was scheduled following weekend October16, WRONG I was in town for that weekend only from NC there should not have been any mistakes.

So the lady got on the phone to try an get a makeup artist there to do my makeup! The very young girl arrived smelling like she had just smoke a pack of cigarettes and got very offended when I asked her. Well this was some what a surprise experience for me so I didn't know what to expect, so we were there straight from church and I already had makeup on and I asked the young makeup artist should I take my makeup off and she said no and proceeded to put more makeup in top of what I had(very thick and dark) but I didn't complain. Once she finished the photographer took me and every photo he took said it was perfect before he even looked at them, I felt so rushed through each photo change.

Then when it was time to view the photos they were poorly put together and most of the color ones were awful! We finally picked 4 poses and they were all black and white because of the poor quality look of the color and the makeup was hideous. We went over the cost which was extremely high for some black and white pictures and bad poses. After paying almost $400 the lady lady said it would take two weeks to receive the photos, well I really want to have it before my bday which was the following weekend so she said that they could have one photo ready the next day which was Monday October12,2015 and my friend said what time so that she could come pick it up, the lady said that they would also email it to me.

My friend explained to the lady that she would be leaving Florida to head to nc around noon so so she would pick up the printed picture before she leave so the lady said it would be ready at 1pm. I left that morning headed home to NC and my friend waited after 1pm called glamour shots no answer so when she arrived there were two non busy employees and no picture ready, the same lady told her that it would not be ready, but that was not what was told the previous day. So furious my friend leaves because they were already behind waiting on a photo that we never got. It was never emailed to me either.

I could have gone some place different and paid less and got both better service and a better quality photo session.

A ruined 40th birthday pictures. I want a refund keep the photos this was the worst oh and I didn't get my 3hours, rushed session because of your companies mistakes

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Reason of review:
Poor customer service
Anonymous
map-marker Parsippany, New Jersey

Horrible experience Glamour shots Palisades Mall, West Nyack, NY

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The photo session was nice and the photographer was nice. Follow up after was bad.

If I called it would have to be twice. After I paid they weren't calling me back. I would have to call again. The touch ups on photos looked fake.

I called to communicate that for close to $2000 in photos they looked very dark and unusable, too much touch up. They wanted me to come back to look at the natural photos and decide on a computer what I liked the touch ups to look at and then they would replace them. I did not want to go back and sit there and go thru each one by one which they then attempted to have me do over the phone. They told me that I had to come in and do it.

I attempted to go a few times but the Tappan Zee bridge traffic is horrible most of the time and don't live in the area. I called to tell them about the traffic and that I had turned around a few times and gone home. They told me that I had to bring the old pictures in or they wouldn't order the new ones. I was so upset that they didn't mention this the first time and that I couldn't get there to do it so they wouldn't replace them with pictures I was happy with.

They said I have to bring the bad ones back otherwise everyone would complain just to get new photos. Horrible customer service the manager would have stayed on the phone all day to argue with me. She gave me a few weeks to come back or they wouldn't give me acceptable pictures.

I pretty much threw them in the trash, Sears would have done better. I will never use them again and told my friends they are horrible.

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Loss:
$1800
Pros:
  • Photographer
Cons:
  • Front desk
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Freehold Township, New Jersey

Glamour Shots Freehold NJ Not worth my time or money

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I went with a good adittude and left there thinking wow that was so uncomfortable. Not only was my makeup god awful the so called makeup artist and hair stylist did nothing to my hair except put a little hairspray in it, they make you initial a form saying your ok with the makeup but when I expressed Im not sure I liked it and my hair wasnt straight enough she ran the hot iron down one strand of hair I couldnt believe it, then the makeup artist was in the room with the photographer watching every shoot, and she was even sitting there beside me while I was with the guy selling me the package, these pictures were sexy poses and hes trying to sell me all these pics to give out to friends and family while displaying them on this slide show out in the open for the whole mall to see.

Out of 50 pictures I only liked 5 the ones that were black and white and didnt show my face because the make up was so bad. I even asked if she was going to put makeup under my eyes to conceal circles she said the touch up pictures will hide that, Im thinking this place is a scam, these people are very unpro like, $300 for a package of sexy pics one pose only all for my husband what a waste of money.

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Cons:
  • Prices
Reason of review:
Bad quality
1 comment
Guest

If you were unhappy with the make up, then why would you proceed with the photo session? You said they "made" you initial that you liked the make up.

You did. So how are they at fault? Seems to me that they were making sure you were happy. You are complaining that your make up artist was with you your entire visit there.

IS that really a complaint? Maybe she was there to make sure you looked your best and wanted to make you feel comfortable. You state you spent $300?

Why would you spend any if you were unhappy. Don't they reshoot you for free if your unsatisfied?

Signa Gwg
map-marker De Pere, Wisconsin

Glamour Shots Photo Session Review from De Pere, Wisconsin

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I had been diagnosed with cancer and wanted my pictures taken. I had good make-up and hair and did feel comfortable taking pictures.

The problem came with THE HIGH PRICE!

Problem with touch up that were not done, bruises still on my arm from prior lab tests. She was suppose to take them off. She didn't touch up, color discoloration....

Then after I had my order, they called and said that 1- out of my 5 favorites, was not going to be printed because my butt was showing....I made them reimburse me! I would not recommend them. You can take the same pictures with your IPhone and save $500/$600!

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Reason of review:
Bad quality
Anonymous
map-marker Norman, Oklahoma

Not happy

What a nightmare! I when in to get pictures for my funeral. I plan to be cremated. I told the sales person, I had a budget of $500.00 dollars. After a hour of high pressure. I had a bill of $1,600.00. I told them I needed to speak with my husband about the cost. MY husband , said no way! I called back within an hour, to speak to the manager who sold me the pictures. I ask that my order be put on hold and have the manager call me back. she never called back. When I did reach her, she said was unwilling to work with me. My only option now is to cancel the order on my credit card, which the store will probably try to suit me. This ruined my Christmas and thought behind the pictures. This has caused so much pain and headache. My advise ! Go somewhere else to have the pictures made. This should be a happy event not a nightmare.
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Cons:
  • Pushy sales people
  • Unwilling to work with your buget
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Killeen, Texas

Pleased with photos from Glamour Shots

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My wife and I booked an August 2015 boudoir photo session for her at Glamour Shots in Killeen, Texas, and overall, we were very pleased with the process from scheduling, consultations with the photographer/makeup artist, the photo session, and the finished photos. Alda, the photographer and makeup artist, did a superb job with my wife’s makeup, hair, and also assisting her with selecting outfits to choose for each wardrobe change. Alda even modified my wife’s makeup between wardrobe changes to suit the outfit and the “look” being photographed. My wife said that Alda made her feel comfortable throughout the photo shoot, and she was fun to work with too. Michael, the store manager, was also great to work with. Michael helped Alda in some of the more difficult parts of the photo shoot to assist in getting the best pose, lighting, etc. Both Michael and Jessica, another employee at the store, worked during the shoot to make touch ups to the photos as they were taken, and also added black and white as well as color enhancements to the photos. We were treated wonderfully by everyone that was working at the store that day.

Now, all folks need to understand that Glamour Shots is not an inexpensive photo studio, but it does fit the old saying you get what you pay for. The final photos were absolutely fantastic and reflect the professionalism and photo/makeup skills of Alda and Michael. As the individual Glamour Shots studios are independently owned and operated, there are different prices from studio to studio. For those considering having photos taken at Glamour Shots, give a phone call to the studios available to you in your area and inquire about package prices, specials, etc., before you make the photo shoot. This will avoid the sticker shock that some customers have reported about their experiences with Glamour Shots. Also, don’t be shy about providing sample photos (of you or off of the web) in advance to the photographer to help them understand the look you want. We provided sample photos to Alda and we were glad we did. The more information you can share, the better able the photographer and makeup artist can get you the look and finished product you are looking for.

This was my wife’s fourth Glamour Shots photo shoot. She did two back in the mid and later 1990s that were the typical face and upper body shots wearing different jackets, tops, hats, etc. Photo styles have certainly changed since then! Last year, she did a boudoir photo shoot at the Domain location in Austin, Texas, and the photos were fantastic, so much so we decided to do it again this year at a different location to take advantage of different photographer styles and studio backdrops. My wife and I highly recommend Glamour Shots at Killeen, Texas, and if you are fortunate enough to work with Alda, Michael, and Jessica, you are in good hands. We couldn’t be happier with the superb boudoir photos taken at Glamour Shots.

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Pros:
  • Time spent with client
  • Staff
  • Quality of photos and variety of poses
Reason of review:
Good quality
Anonymous
map-marker Doylestown, Pennsylvania

Other Product Review

This company is a ripoff
View full review
Reason of review:
Bad quality
Audrielle Oou
map-marker Seaford, Delaware

Misleading Company

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Updated by user Sep 16, 2015

Nothing has been done. So I think I need to proceeds to the home office. And then I'm going to contact the BBB.

Original review Aug 12, 2015
We made a decision in regards to the spring special and mother's day special. Which was to include a total of 5 pictures and get 2 free poses. This was to be on premium sheets. And a 5 x 7 on acrylic frame. But yet we only received a cd with 8 poses and the 5 x 7. Which cost me $600.00. We feel that we were mislead. I contacted the location and of course nothing was resolved. I was made to feel that it was my fault. I will never ever recommend this company to anyone. By Mislead
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Loss:
$600
Reason of review:
Not as described/ advertised
1 comment
Guest

Did you receive a invoice/receipt? I would believe that everything is itemized, showing exactly what was ordered.

They go over this with you and have you initial next to each pose and have you sign that you understand that what was ordered was correct and that you understand that it is a custom order and no refunds can be made once the order is made. I find it hard to believe that you were mislead at all.

You said you contacted the location, and state nothing was resolved? really I find that hard to believe as well.