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I was visiting my friend in Florida for my birthday and she had me set up to take 40th birthday pictures on Sunday October 11, 2015 at 2pm the day before I was supposed to leave. First of all when we arrived at 2pm, they said I didn't have an appointment or rather my appointment was scheduled following weekend October16, WRONG I was in town for that weekend only from NC there should not have been any mistakes.

So the lady got on the phone to try an get a makeup artist there to do my makeup! The very young girl arrived smelling like she had just smoke a pack of cigarettes and got very offended when I asked her. Well this was some what a surprise experience for me so I didn't know what to expect, so we were there straight from church and I already had makeup on and I asked the young makeup artist should I take my makeup off and she said no and proceeded to put more makeup in top of what I had(very thick and dark) but I didn't complain. Once she finished the photographer took me and every photo he took said it was perfect before he even looked at them, I felt so rushed through each photo change.

Then when it was time to view the photos they were poorly put together and most of the color ones were awful! We finally picked 4 poses and they were all black and white because of the poor quality look of the color and the makeup was hideous. We went over the cost which was extremely high for some black and white pictures and bad poses. After paying almost $400 the lady lady said it would take two weeks to receive the photos, well I really want to have it before my bday which was the following weekend so she said that they could have one photo ready the next day which was Monday October12,2015 and my friend said what time so that she could come pick it up, the lady said that they would also email it to me.

My friend explained to the lady that she would be leaving Florida to head to nc around noon so so she would pick up the printed picture before she leave so the lady said it would be ready at 1pm. I left that morning headed home to NC and my friend waited after 1pm called glamour shots no answer so when she arrived there were two non busy employees and no picture ready, the same lady told her that it would not be ready, but that was not what was told the previous day. So furious my friend leaves because they were already behind waiting on a photo that we never got. It was never emailed to me either.

I could have gone some place different and paid less and got both better service and a better quality photo session.

A ruined 40th birthday pictures. I want a refund keep the photos this was the worst oh and I didn't get my 3hours, rushed session because of your companies mistakes

Reason of review: Poor customer service.

Location: Wendell, North Carolina

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