Glamour Shots Horrible - up sell and photographer was sick
I had a terrible experience in Septemr 2016 at the Glamour Shots in Austin, TX (Domain). I was using a groupon.
Upon arrival, the reception desk man made us all fill out paperwork required before we could get started. The paperwork was for a credit card from a Sychronicity Bank and asked SSN info etc. NO WAY would I do that, nor needed a credit card. then he proceeded to tell me my Groupon had no value and I needed up buy a different package.
When I said that this seemed like a "bait and switch" he told me if I said that, again, I would have to leave. After I got my makeup done, the photographer was throwing up in the bathroom and crying...so the whole session was cancelled.
I called customer service three times...no one ever returned my calls. Groupon refunded my payment.
Reason of review: Poor customer service.
Location: Austin, Texas
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