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I had my make-up, hair and photo taken in September 2010 at the Main Place, Santa Ana, CA location. Although I was skeptical about their expertise I was in a time crunch so I booked an appointment. Beginning with the initial phone call, the receptionist was irritatingly familiar and cheesy, and the same approach continued upon my arrival. I brought my own makeup (for hygeine concerns, not wanting to use product that had been used on multiple people before me)which the "make-up artist" used well enough. My hair was another matter altogether. I brought my own hot rollers, which she used, but the ultimate result was very underwhelming. In fact, I could have done a better job myself. When I get a make-over, I expect to look better than what I can produce myself.

I told the staff multiple times I wanted a straight forward, frontal head shot, not "Glamourized", not posed. The photographer must have been on auto-pilot because she shot me in just about every pose except what I asked for. I wore a black top and she used a black background, so I completely faded into the background. Out of all the shots, I found one that was usable. So, I paid $200 dollars for one headshot.

When I received the photo via email (for which I had to call rather than have it sent the day the receptionist told me it would be ready), I called immediately to detail the above issues. I asked to speak with the manager of the store (who was conveniently unavailable) and I asked for the name and number of the regional manager. Very oddly, they couldn't find her number, only her email. I have emailed her twice and have not received a reply. I recognize that I should have raised these issues before I paid, so I do bear responsibility for getting ripped off. Once you leave the store, you have no recourse. I was hoping for some kind of pretense of customer service.

Needless to say, I will NEVER, EVER use Glamour Shots again. They are poor quality, unprofessional and customer service is not their concern.

Location: Rancho Santa Margarita, California

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Guest

I agree with NutritionWiz! My wife had a terrible experience at this Glamour Shots at Main Place Mall.

As far as I can see there are a lot of complaints about this particular store.

Management apparently is not doing its job. They must have a cookie cutter way of dealing with customers (how they take pictures and upsell) that obviously is not satisfying anybody!

Guest

I'm sorry to hear. I was originally was going to book at glamour shots but didnt because their prices were outrages!

I did however hear of Attraction studio a new studio coming into the malls.

Called and booked, they do the hair and make-up too I paid $65 for my headshot and they retouched my picture too. They are good...they are in Arcadia, in the Santa Anita mall I'm from OC but the extra 30 minute drive was worth my savings.

Guest

I am very sorry for your experience at our Mainplace Location in Santa Ana, CA. Our goal at Glamour Shots is to consistently provide superior service and quality portraits.

We appreciate the feedback and thank you for taking the time to share your comments. Our Customer Service policy is as follows: If for any reason you are not happy, we will reshoot or reprint your portraits for a nominal fee within 30 Days.

I would like to waive the nominal fee and retake your portraits at no charge. Please contact us customerservice@***.net to schedule your appointment.

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