Glamour Shots
Reviews and Complaints
Glamour Shots - Customer Care Review
UnHappy!!!!!
Ok, I went to visit my sister for spring break in Phoenix, and since it had been a while since we had seen each other she thought it would be a great idea to do some glamour shots, a sister session. She used a groupon and booked our appointment.
The photos came out good, they even liked us so much that after we got out prints they called and asked if they could use one of our photos to hang in the store for a month, me and my sister agreed. With us saying yes to them using our photo we got a really good deal on a fancy picture and some additional prints from the shoot. I agreed to pay to get to of the photos made that were going to be displayed since me and my sister both wanted one, Now this is where the headache begins, I paid a month goes by and by now the picture was up, I called to find out about the sending my picture to me since I didn't live in Phoenix. I have yet to see my picture or get a refund for what I paid for, I call almost everyday for the past 5 months to speak to a manger and I get told there isn't a manger they're still waiting on the new manager to come and when they do they'll call me, I've asked for corporate contact information and been told that they are not allowed to give out that information.
I just want my refund because I haven't received my product.
This place is a rip off!!! and not organized at all!!!
Preferred solution: Full refund
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Verified Reviewer | Ellicott City, MarylandZero Integrity: The Customer is always wrong
Recommendations: If you're provided a groupon gift from a friend for this location, kindly decline. If you're hoping to capture a special moment, look elsewhere.
Character: 1 out of 5
Dignity: 1 out of 5
Customer service: 1 out of 5
Affordability: 1 out of 5
Transparency/clarity: 1 out of 5
Character: Promotional material states that day-of specials will be made to accommodate your budgeting needs. Our circumstances leaned toward a digital package we were told would provide email access to edited photos via Dropbox. This was verbally estimated to be delivered on by 5/13/16. A follow-up email to unedited photos (artificial lighting and background theme mounting left in) was provided 5/12/16. However, no follow-up with edited photos was provided even as of 5/29/16. We were told that their verbal commitment required a reminder call for the owner to send on 5/27/16. Yet, after 3 email correspondences, this commitment now seems to have never happened and not fulfilled; thus, implying we, as customers, are liars.
Dignity: This owner, his staff and his marketing materials prey on customers hoping to capture a historic moment in time. However, when it comes to displaying empathy for customers, you will get dismissive, defensive responses and follow-up that actually questions your character as a customer and does not match any customer long-term relationship building commensurate with the pricing. You may presume that photography that averages $57-77 per image or about $200/hr would proffer compassion, but that could not be further from truth.
Customer Service: Because the photography and owner made a verbal commitment to email a Dropbox link to access edited shots from our photo shoot within 12 days to display for our baby shower, we coughed up $595 for this package. The edited photos were never shared via Dropbox. This verbal agreement was not honored and a refund request was not honored.
Affordability: The promo materials will be provided via email for your review when your appointment is booked with the disclosure that special arrangements and/or packages will be provided during your appointment. If you're comfortable paying someone at least $60 per pose (one shot) at a rate of at least $200/hr, by all means, this is the place for you. Just prepare your wallets, expect a wait, expect zero verbal integrity and expect to be treated with zero dignity.
Transparency/clarity: The promo materials (one-page flier, front-and-back) are laced with photography jargon. I sat and discussed the price-points of each section with the make up artist (absolutely unable to explain anything price-wise) and the owner for 20 minutes. I broke down the cost per pose for e-photos versus high-def to learn that the lower quality (e-photos) which top out at 5x7 or 8x10 printing (depending on if you ask the make up artist or photographer) are nearly $20 more money per pose. I immediately pointed this out and was told by the owner, "well, we don't want people to buy the e-photos because they're lower in quality." This anecdote parallels the clarity of their pricing and foretells the true vision to take as much money from their clients as possible.
In summary, we are expecting our first child and were provided a groupon for the photo-shoot, make up for mommy, and one 10x13 touched-up pose. This took nearly 3 hours on 5/15/16 and nothing that was promised verbally has been delivered by the owner, despite full payment. When disclosing our dissatisfaction and inquiry for a refund of $716.46, we were disrespectfully declined and even informed that the owner's side of the street was clean and that each broken promise was actually our problem as the customer. This type of interaction is disgusting and despicable. I deeply pray that any friend or family member you refer to this sorry excuse for professional, artistic photography is directed to other more economical and customer-centric professionals/outlets.
- Acrylic and metal prints
- Front desk
- Prices
- Manager that lied over and over and pressured us
Preferred solution: Full refund
GROUPON BOUGHT AND NOW I CANT USE IT
IM SO PISSED, JUST CALLED TO RESCHEDULE MY CHILD PHOTO SHOOT TO BE INFORMED THEY ARE CLOSING. I AM NOT BY ANY MEANS *** AND A BUSINESS USUALLY KNOWS THEY ARE GOING OUT OF BUSINESS BEFORE HAND, WHY WAS I NOT TOLD WHEN I ORIGINALLY CALLED THAT I HAS A LIMITED TIME TO USE MY GROUPON ?
THEY ARE CLOSING ON THE 16TH AND MY GROUPON IS GOOD UNTIL THE 30TH.
NOT THE MENTION THE LADY IS EXTREMELY RUDE, I ALSO PAID ADDITIONAL MONIES FOR HAIR AND MAKEUP AND HAD TO CALL BACK AND ASK FOR A REFUND. WHAT A *** JOKE GLAMOUR SHOTS IS, NEVER EVER DOING BUSINESS THERE
Preferred solution: Full refund
Glamour Shots - Photo Shoot Review
Glamour Shots - Customer Care Review from North Houston, Texas
Glamour Shots - Customer Care Review from Ottawa, Ontario
DO NOT GO THERE!!!
Scottsdale location. I agree with...
DO NOT GO THERE!!! I took my granddaughter in for the Fairy photo session. Her hair and makeup were fine, however, the same makeup tools are used for each client. The selection of fairy costumes was VERY limited and mostly consisted of "Frozen" costumes.
The process is a long one. They take a ton of pictures, then you wait for them to download for your "presentation." You review pictures and make selections. We selected certain poses and just had to guess what they would look like with chosen backgrounds. Then, you sign a paper saying that you accept them no matter what.
I picked up the photos and her face was so light that I could not see any of her features. I asked if they could somehow darken the photo, as it looked liked her nose wasn't even there. I was told, "Well, I can see her nose." Knowing at that point any argument was futile. They are very expensive, basically paying $50 per sheet for a 5"x7" photo, which in my opinion are not of good quality.
Even after stating how unhappy I was with the final product they still tried to sell me a $149 CD. I would not recommend.
Glamour Shots Horrible - up sell and photographer was sick
I had a terrible experience in Septemr 2016 at the Glamour Shots in Austin, TX (Domain). I was using a groupon.
Upon arrival, the reception desk man made us all fill out paperwork required before we could get started. The paperwork was for a credit card from a Sychronicity Bank and asked SSN info etc. NO WAY would I do that, nor needed a credit card. then he proceeded to tell me my Groupon had no value and I needed up buy a different package.
When I said that this seemed like a "bait and switch" he told me if I said that, again, I would have to leave. After I got my makeup done, the photographer was throwing up in the bathroom and crying...so the whole session was cancelled.
I called customer service three times...no one ever returned my calls. Groupon refunded my payment.
RIPOFF!!!!!!
Glamour Shots Boudoir Photo Shoot Review from Laurel, Maryland
I went to them on May 8 to get some pictures taken and had a fantastic experience the staff was great made me feel comfortable I had purchased a Groupon coupon and they excepted it and gave me everything that the Groupon entire
Fabiano was great and so was the lady who did my make up
I gave them 10 out of 10 because it was a great experience and my husband love The pictures and the file that was sent to us to use by dropbox have no idea how that was going to come out and that was great the music went along with the pictures and definitely will be back for more
Poor Customer Service at Glamour Shots
- Makeup and photographer
- Prices
- Pushy sales people
- Unwilling to work with your buget
Preferred solution: Price reduction
What Happened to Good Customer Service
I always like to give feedback, sad to say this one is not one of those times.
I scheduled an appointment for Thursday, March 10, 2013, I called that morning to make sure everything was a "go". They could not find my name anywhere and the girl who answered the phone was "dazed and confused". I had a deadline to make to get new pictures done for my agent and I also needed them for my marketing business. We scheduled Saturday at 9:00 am, I was charged $35, I would lose it if I did not cancel within 72 hours. Today, Saturday the 12th of March at 8:28 am, when I was 2 minutes away, I received a phone call that they had to call, unfortunately, one of there photographers had a death in the family. I said I am very sorry and please pass on my sympathy. I then said you only have one photographer, she did not answer right away and then started to stutter, ugh he is on vacation, Glamour Shots can not bring in another one. She then gave me a new appointment of next Thursday, are you kidding me, what happened to my dead line. She might me groggier then *** and not care about her job, however I take my responsible seriously. Thank God I found another Photographer. Sure I am so sorry for the death of the photographer's family member. However, for a Company like Glamour Shots cancelling all appointments on s Saturday right before Easter is definitely poor management. Since they cancelled I want my $35 back immediately as in Monday, I want no excuses. I contacted Groupon and told them the entire story and they refunded the money I paid to Groupon for Glamour. I keep my pulse on businesses, no matter how you look at it, this terrible move of cancelling all appointments today lowered your company more. You need to hire employees and managers who don't care about their jobs and hire good people or hire a Consultant who can provide better training, coaching/mentoring and who has a background in HR who knows how to put employees and managers on a 60 day letter and if there is no improvement give them the option of quitting or fire them. This Consultant could show positive changes within a months time. If you want more want more information you can call me directly at 571-268-****.
Mary Thompson Hepler
mthompson45@***.net
- Front desk
Preferred solution: Full refund
Terrible Company
- Took my money and delivered no pics
Preferred solution: Delivery of a fairy picture to make good on Groupon and a refund of $25.00 for my deposit.
NEVER AGAIN!
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What store location was this at