Carol R Age

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Verified Reviewer
| map-marker Rialto, California

Locating old photos

Glamour Shots - Locating old photos
Would like to track down my photos from the 60s but having no luck.very upset over it.your company has a website of many pics from the 90s.also there should be a contract from the girl who setup a studio at Ingram Park Mall in San Antonio. TX.BACK IN THE 90S.PLEASE HELP ME FIND MY 3 SETTINGS.THANK YOU
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Carol R Age

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oakdale, New York

Trying to recover old photos

Still waiting to see if I get a respond my photos from the 90s were found due to the info i have of which Mall Glamout Shots was setup at And being that you have a website showing so many 90s pics I wish I had been one chosen.your company has to have an ole contract setting up Glamour Shots in Ingram Park Mall in San Antonio Tx.the mall still exists. So upsetting.just want my 3 settings printed and pay for them.children want copies so badly.thank you.10/2/2023
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Carol R Age

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perris, California

Trying to recover old photos

Upsetting I havent received a return email reply on my asking g for ole photos from the 90s.not an email or a text or a phone call.i would love to be noticed to be able to pay for more copies again since your website does have many 90s pictures of soany people.wish mine was selected. Please help me out.9/30/2023.thank you so.much for keeping in touch with me.
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Carol R Age

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to see if I can locate pics from 30yrs ago to purchase.my log in # is 112256

Updated by user Sep 25, 2023

Yes I wrote the company in Oklahoma. No respond yet.i had 3 settings done around the mid 90s and on like between 1905 /1997 I think.the photographer had a contract with Glamour shots at Ingram Park Mall in San Antonio Tx so the contract should be filed from way back.i...

Updated by user Sep 25, 2023

Yes I wrote the company in Oklahoma. No respond yet.i had 3 settings done around the mid 90s and on like between 1905 /1997 I think.the photographer had a contract with Glamour shots at Ingram Park Mall in San Antonio Tx so the contract should be filed from way back.i...

Original review Aug 26, 2023
NO Complaint.just want to see where I stand to purchase pics from 30yrs ago I only have 2 pics but would love to have the 3rd one.thank u.Carol Rivas.email is annierivas 6868@***.com
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Preferred solution: More copies of my pics from 30 yrs ago if possible.fingerscrossed

User's recommendation: Gorgeous pics of my settings.

Rhylen Ewz
map-marker Birmingham, Alabama

Past photos

She was great. I would recommend her to anyone as hard customer service she was very nice and helpful and had knowledge about the company
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User's recommendation: Great

Lynn H Jrk
map-marker Phoenix, Arizona

Pictures

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Updated by user Jun 27, 2019

I have received a cd of all my pitures

Original review Jun 26, 2019
I had pictures taken in 2010 by you location at the time in AZ Mills Mall. After the session they asked if I could place a few pics(2) in the studio.

Then you moved to Scottsdale and then closed the location and not informing us. I would like the pictures back or $1000. I liked how the pictures turned out but not for the fact that you did not inform you customers that had pics with the studio that you were closing!

Please respond promptly. I received a call from someone but not able to call back for no phone number was left for me to do so.
Thank you!
Lynn Harrison
602-332-****
lmusic2003****@***.com
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Loss:
$1000
Pros:
  • Picture turn out
Cons:
  • Not be told that store was closing when we had pics on display
Reason of review:
pics in store with no advanced warning of closure

Preferred solution: Refund $1000.00 or pictures back

Lynn H Unk
map-marker Phoenix, Arizona

Great pictures but upset that no one called to say they were closing

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Hello - I had pictures taken in 2011(date on back of picture} at the store in Arizona at that time Az Mills mall. They asked us if we could use 2 of our pictures in the studio for display. We agreed. I'm upset for they did NOT call to say they were closing the store once they moved to Scottsdale, Az. I would like to have the pictures found or reimbursement of $1000.00! I was very pleased with the quality of the pictures but not when they close with no notification especially if you have something in their store. That is NOT acceptable! Please call or email so we can resolve this issue. Lynn Harrison 602-332-**** lmusic2003****@***.com
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Loss:
$1000
Pros:
  • People and pitures
Cons:
  • No advisement store was closing and we had product in studio
Reason of review:
closing without notice product in studio

Preferred solution: Full refund

Amalia M Seq

Scammed

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This event happened 10 years ago, however I was only 7 years old. Now, I am 17 years old and my father was telling me the story on how his credit is messed up. We went in for a photo shoot at Glamour Shots in Queens Center Mall (it's closed now). Even as a 7 years old I remembered we never got our photos printed. Now as a 17 year old and listening to my father's story, I am very aggravated. My dad explained that after the photo shoot they charged him about $5000 but that was too much. He tried to cancel the order by going to the store everyday for about 1-2 weeks, but workers would say the boss/manager wasn't there. Even through this, they charged my dad's credit card $5000. To top it off, we didn't even receive the photos. Even though this event happened 10 years ago, I'm sharing this story to advise people that this company is a SCAM. I've read many stories similar to this dating back to many years ago until now and the fact that this company is still open is so terrible.
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Loss:
$5000
Cons:
  • Took my money and delivered no pics
  • Prices
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: This event was 10 years ago. All I ask for is awareness to other consumers of this event. Maybe fix my dad's credit score if thats a possibility.

Deetta Hfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I work there any they’re ripping me off

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I’m not sure if all glamour shots are like this. But I’m a makeup artist there and I have a second job. They’ll schedule me for a 10 hour shift and then they’ll send me home 6 HOURS EARLY. I don’t live close to this glamour shots so I’m spending a decent amount in gas. They’re also not paying me for about 12 hours of training. Which they said they would pay me for. I also almost took off of work to go to this training. Also we have 45 minutes to do a full face of makeup and hair. That’s completely unreasonable. They’ll also tell me to come in later and go home early. So I’ll work maybe 6 hours a day for the entire time I’ve been there.
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Reason of review:
Work Experience or Job Application
Anonymous

No complaints here

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I never had any issues with the location at opry mills, Tennessee. I even drove over an hour to go there. The pictures came out amazing and didn't spend hardly anything, I am actually upset that there are no stores in Florida anymore.
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Reason of review:
Good quality
Anonymous

Disappointed all about the money

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The photo session was fine they suggested enter pix in contest I choose a real nice head shot Rhonda told me those don't win he suggest another once I signed for that pix couldn't be changed when I got home checked previous winners 99% head shots $600+ in pictures and she deliberately lied to my face never going there I would drive to Atlanta
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Reason of review:
Poor customer service
Anonymous

Wedding nightmare

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It was back in 2009 I was young and ***.. i married it was not real wedding in courthouse but i wanted nice pic,my cousin recommended..I dont remember if i booked or not but after session finished they asked $5000 no joke! And i was actually mad with my parents because this was actually my only wedding gift.disaster!! i cried so much they agreed finally going down to 1600$ now i look back i laugh at myself these scam artists gave me a great lesson in life.
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Reason of review:
Pricing issue
Anonymous

Glamour Shots - Bridgewater NJ

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Purchased a 29$ Groupon deal which offered hair, make up, 3 outfit changes, a retouched 8x10 printed portrait and a DVD slide show of all images. I made an appt, which they charge 20$ for, had to reschedule and they charged me another $20.

I arrived for my appt at the Bridgewater NJ location....many Kudos to the make up/ hair stylist, she was a sweetheart and in no way contributed to my horrific end result experience. So I rock the shoot....sit down to view the pics and I'm waiting to be given my "free" DVD slide show. Out of about 40-50 pics, I absolutely adore 18 of them, the photographer then says, ok that's 2700$...I nearly pooped my pants onsite. Again I'm asking for what's included in my Groupon, and she's telling me I have to purchase the pictures I like first to get that.

So after 2 hours of going thru pics and trying to Narrow down to something affordable (which is nothing) I end up with 8 pictures for over 400$. After they pressure you to apply for their financing, and sign your life away acknowledging no refunds, all sales final, the fool hands me the DVD...when I ask what it was I was told it's the slide show of all of your images which is what I had been asking about from the beginning. END result, this place is bait and switch! I was entitled to the DVD with all images and a printed photo with no additional charge out of pocket.

They want you to purchase expensive photos because they get commission. I don't know how *** people are to really pay that, they bamboozled me, bug I complained and let them have it the next day and demanded a refund...which I got.

Buyer Beware! The bait and Switch tactics still have me taken aback.

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Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

So you were an ***. You weren't obligated to waste 400 bucks on total ***, but you did anyway. Good job.

Anonymous

Glamour Shots - Boudoir Photo Shoot Review

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I purchased this boudoir photo shoot on Groupon for glamour shots I arrived for my appointment had my photos taken and then returned 30 minutes later to look at photos. I was then told how much the pics cost and almost died I ended up paying almost $600.

I was told I could pick them up at the store for a $10 charge and they would call me when they were ready...

haven't heard from them since. I have gone to the location in business days and the doors are locked I've tried calling number doesn't work I've called the number on the website doesn't work contacted headquarters to be told they are franchises and I need to contact the stores costumer service number but go figure number doesn't have anyone answering it I'm so pissed and want a full refund!!!!

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Reason of review:
Problem with delivery
1 comment
Guest

Way to waste that money. I'm sure the results were the furthest thing from sexy. Bwaaaahahahahahaha!

Cydney Oks
map-marker Oklahoma City, Oklahoma

Highlyover-priced photos

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On 01/01/2017, in OKC, Ok, across from Penn Square Mall, my daughter and I had appt. to have "photos" taken by the "Glamour Shots. The session with OK, and we agreed on the pics. The sessions cost $ 880.10 , they gave me a disc with the pics on it. well , I checked around to see how much it would cost to have them printed by someone else. Then I thought about the total cost of the "pics" and had to ask myself that at $ 800.10 ( almost $ 1,000.00) that the printing of the "pics" should have been included with the session ( hopefully someone out feels like I do ) , but when I called in I was told that is how it works. I am so "pissed". But, if you have a lot of MONEY , feel free to go there.... I never will. I could have to JCP, and got a better deal. Oh, by the way I have used "Glamour Shots" 5 other times, but not again.
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Loss:
$880
Pros:
  • Time spent with client
  • Quality of photos and variety of poses
  • Makeup and photographer
Cons:
  • Unwilling to work with your buget
Reason of review:
Pricing issue

Preferred solution: Price reduction

Fusako Spp
map-marker Dallas, Texas

Owner called me the day after I gave birth to yell at me.

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Updated by user Nov 25, 2016

I selected the Killeen, TX location but the website set it to Dallas. This event happened in Killeen, TX.

Original review Nov 25, 2016
My husband and I went into the Killeen, TX location in order to take maternity photos. My husband has been deployed for the majority of my pregnancy.

We were able to find some time when he had leave to get portraits done. The session didn't go super well, and later that evening the owner of that location, Crystal, called me and said she wanted us to come back in and have a reshoot on her with free pictures. I was hesitant because the next day was his last day stateside before he went back to deployment, and I didn't want to waste hours there when we could be spending time together doing other things. She promised it would be quick, and it was.

They took a few pictures and told me they would email the proofs since he was going back overseas and I was going home. It took over three weeks, and when I finally did get an email, it was an image taken from a cell phone. They sent me "proofs" they took of their computer with a cell phone and thought this was professional. I can't even tell which ones I might like, because, again, it's a cell quality image of 10 pictures.

I finally decided to reach out to corporate via social media and that's when I got a response. Crystal, the owner, told me her staff just wasn't good with technology and that's why they sent me a cell phone picture. She eventually sent me more screenshots of my pictures. She claimed that she doesn't know how to put a watermark on her pictures and that's why they rely on screenshots.

Then she called me the day after I gave birth to berate me for going to social media in the first place instead of calling her. I did call her several times, and I emailed them several times and never heard anything! Meanwhile, I still don't have any actual proofs I can look at, so I've never gotten any pictures.

I wasted a few precious days I had with my husband for absolutely no reason. The whole situation makes me livid, especially the fact that she would call me right after I'd given birth to yell at me about reporting her to corporate and on social media.
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Reason of review:
Poor customer service

About

Summary

Glamour Shots is one of the only mall-based studios using a professional photography lab to produce portraits. It is the leader in portrait photography for women, children, men and families. Glamour Shots has an array of specialty portrait products to make portraits sparkle. One may choose from finishes like the company's exclusive Glamour Touch retouching service, Sepia, Black and White and many more.

Glamour Shots emerged the market in the late 1960's. The corporate office is based at1300 Metropolitan Avenue, Oklahoma City, OK 73108. Candid Color Systems® was established in 1972 and has been the leader in special events photo finishing and photography for over 25 years.

Glamour Shots reviews and complaints

Glamour Shots is ranked 23 out of 228 in Photography category

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